Le Civette sul comò S.r.l (hereinafter “Vendor”)headquartered in Milan, via a. Vannucci, Rea MI-2, 1951540, p. Iva 07333700966 is the owner of the web Site http://www.lecivettesulcomo.com (hereinafter "Site"or “Sites”). By using the services available on the Sites the general terms and conditions of Contract described (hereinafter the "terms") are fully and unreservedly accepted. These conditions apply to all orders placed with any means below available, for all the items and services offered on the Sites. This agreement is a remote contract within the meaning of art. 50 et seq. Del d.Lgs. September 6, 2005, n. 206 ("Consumer Code"). The contract for the sale of goods between Vendor and the consumer (hereinafter "Customer") must be concluded with the acceptance, even if only partial, of the order by Vendor. Acceptance will be sent by Vendor at the e-mail address indicated by the Customer within the order. By placing an order online, the Customer declares to have read all the information provided to him during the purchasing procedure, to have understood and to fully accept these terms and conditions as well as the terms of payment as stipulated by Vendor The present conditions and, in particular, the information referred to in art. 52 of the Consumer Code, as provided by Vendor, remain valid and effective until amended and/or supplemented by Vendor. Any changes and/or additions to the conditions will be effective from the date of publication and will apply to sales made after that date. The latest updated version is the one published on the Site. The Customer, once completed the order, is required to print or save electronic copy of these general conditions of sale.
The Customer can buy only the products present in the electronic catalogue of Vendor at the time of the order and viewable on the Site , as described in the relevant factsheets. It is understood that the image attached to the description of a product may not be perfectly representative of its characteristics and may differ for color, size, accessories shown in the picture.
The correct reception of the purchase order is confirmed by Vendor by an e-mail message, sent to the e-mail address entered by the Customer while creating its account, required to submit the purchase order. The message lists all the data entered by the Customer who undertakes to verify its correctness and to communicate timely corrections, in accordance with the procedures described in this document.
For the issuance of the invoice, the information provided by the Customer at the time of the order will be the ones valid. No variation in the invoice will be possible after its issuance. In the case of non-acceptance of the order, Vendor provides timely notice to the Customer. Vendor reserves the right to cancel orders considered untrusted without notice. In this circumstance, if the Customer has made the payment and this is already accredited, Vendor will immediately refund the total amount of the order.
By purchasing through the Site, the Customer will receive from Vendor a summary email informing that its purchase order is deemed accepted and is being processed, unless contrary telephone or e-mail communication sent by Vendor within 3 (three) calendar days from receipt of the summary email. After that period, the contract online is perfected.
The Customer will be allowed to choose one of the following modes of payment:
- Bank transfer;
- Credit/debit card and PayPal.
For more details see the related Site section.
For purchases from abroad send an e-mail to the address firstname.lastname@example.org to agree shipping costs.
SHOPPING TAX FREE: GLOBAL BLUE
Vendor are affiliated to Global Blue: trusted friend for travelers, at their side while making purchases and spending in foreign countries. Tax free shopping allows foreigners to return part of the VAT paid during purchase of selected articles.
- Refund offices
- Refund Calculator
- Payment mode
All amounts displayed on the Sites of Vendor are expressed in Euro, which is the currency of reference, and are inclusive of VAT.
Advanced Bank Wire
In case of payment through bank transfer, what ordered by the Customer will be kept booked until receipt of proof of payment, to be sent to Vendor (via email) no later than 3 working days from the date of acceptance of the order. Shipment of the ordered goods will be made upon clearance of the amount due on Vendor’s bank account, to be effective no later than 7 working days from the date of acceptance of the order. This term expired, the order will be automatically cancelled.
The bank wire details should include:
- The order reference number and date;
- Name and surname of the Customer.
Bank details for wires:
- Le Civette sul comò S.r.l.
- Via a. Vannucci, 2
- 20135 Milan
- IBAN IT96R0200801613000101302447
Payment by credit card (VISA, MasterCard and Maestro) through the secure server operated by Unicredit.
Vendor reserves the right to ask the Customer additional information or sending copies of documents proving the legitimacy of the card used. In absence of the required documentation, Vendor reserves the right to reject the order.
During the purchasing process Vendor is never able to see, collect or save the information regarding the Customer's credit card, as they are typed directly on the web Site of the Bank that manages the transaction, with high security systems; these data are not transferred and therefore there is no possibility to be intercepted. No Vendor electronic archive contains or store such data. Ttherefore In no event shall Vendor be held liable for any fraudulent use and misuse of credit cards by third parties, upon payment of the products purchased on the Sites.
In case of purchase using PayPal payment mode at the end of the order the Customer is redirected to the PayPal login page.
The order amount will be charged on the PayPal account at the time of acquisition of the order.
In case of cancellation of the order by the Customer or non-acceptance of Vendor, the amount will be refunded to Customer's PayPal account.
The cancellation of the order is possible until the it is not being processed. In case of cancellation of the order, in no event shall Vendor be held responsible for any direct or indirect damage caused by delay in release of the amount blocked by PayPal. During the purchasing process Vendor is never able to see, collect or save the information regarding the Customer's credit card, as they are typed directly on the web Site of the Bank that manages the transaction, with high security systems; these data are not transferred and therefore there is no possibility to be intercepted. No Vendor electronic archive contains or store such data. For every transaction made with your PayPal account, the Customer will receive a confirmation email from PayPal.
TYPES AND COST OF DELIVERY
Orders can be shipped via express courier door-to-door, or collected at Vendor’s store.
Vendor accepts orders only for delivery in Italy; Couriers of the highest quality and reliability are chosen for secure, fast and reliable deliveries to its Customers.
If the product is available Vendor can delivery throughout Italy in 48/72 hours from the time the order is accepted; variations can occur for reasons of force majeure or due to traffic and road conditions or for action of the authority. Deliveries take place in the following opening hours: from 9.00 to 13.00 hours; from 14.00 to 19.00, on working days, from Monday to Friday. At the time of delivery, in the case nobody is available at the recipient's address, the courier will leave a notice. The courier will try to deliver a second time after which, in the absence of the recipient, it will store the goods and the recipient shall contact the courier to reprogram a new delivery.
On arrival of the courier the recipient must verify that the packages are perfectly sealed and the number of packages match what is marked in the shipping bill. Any damage or the non-correspondence of the number of items or instructions, must be immediately claimed to the delivery person. In case of doubt or problems, the Customer is requested to contact Vendor by phone at 0039 02 45480697, to obtain instructions on how to handle the claim with the courier. For every order placed on the Site, Vendor issues and the invoice for the shipped goods. The invoice will be issued based on the information provided by the Customer at the time of order. No variation in the invoice will be possible after its issuance. The courier is not due to assemble products.
At the time of delivery the Customer must check that:
- the number of packages delivered corresponds to the shipping bill;
- the product indicated on package is actually corresponding to what listed in the invoice;
- the packaging is intact, undamaged nor altered in any way.
Eventual damages to packing and/or product or the non-correspondence of the number of items or description, must be immediately notified by the Customer who shall write on the courier’s copy of the shipping bill the words "SUBJECT TO DAMAGE INSPECTION because..." and specifiy in the best way the kind of damage, the number of the damaged box, the broken part, ecc...
Once you have signed the courier’s shipping bill, the Customer cannot raise any claim about the external conditions of the delivered packages.
Any problems inherent physical integrity, consistency or completeness of the products received must be reported within 7 days from delivery by contacting Vendor that will open a file for damage, theft or non-conformity necessary for the replacement of the goods.
In case of damaged goods, in order to verify the existence and the extent of the damage to the physical integrity of the products caused by transport, everything will necessarily have to be documented by digital photos, to be attached to the claim addressed to Vendor.
In any case Vendor shall have no liability in the event of a delay in the processing of the order or delivery as ordered.
For deliveries in Europe contact number 0039 02 45480697 or email email@example.com to arrange costs and delivery mode.
Deliveries at Vendor’s store
Customers can order online on the Site and pick up the ordered products at Vendor’s store in Milan in via Vannucci, 2 during the opening hours of the shop or at the time to be agreed. By doing so, no shipment costs will be charged.
The on-line catalogue of the Site contains over 200 references, most of which are ready for delivery; products not in stock will be ordered and their delivery may require up to 45 days. Vendor will promptly notify any eventual further delay due to production or logistics. On the Site, next to each product , availability and time required for delivery are displayed. Such delivery times are indicative only and, although they are usually respected, Vendor does not guarantee their validity. Under no circumstances, therefore, Vendor can be liable for any direct or indirect damage for delayed delivery.
If the products are in stock, as evidenced on the Site, the order is shipped the same day if placed before 15.00 hours, or the next day if placed after this time.
Any custom duty for importation in countries outside the European Union shall be paid by the Customer. Vendor has no control over import duties that may vary from country to country and invite the Customer to contact the customs of the destination country to verify them.
COST OF DELIVERY
Orders of an amount exceeding € 500.00 will be delivered free throughout the Italian territory.
Orders of an amount less than € 500.00 the Customer will be required to pay the delivery costs depending on destination, weight and volume of products. Delivery expenses are displayed by category in the online catalogue and clearly shown at the time of placing an order.
Shipping on Italian territory categories:
- A Euro 5,00 ap to 0 a 3 kg
- B Euro 10,00 from 3,1 to 15 kg
- C Euro 14,00 from 15,1 to 30 kg
- D Euro 24,00 from 30,1 to 50 kg
- E Euro 36,00 from 50,1 to 150 kg
- F Euro 48,00 from 150,1 to 500 kg
- G Euro 70,00 over 500,1 kg
The above shipping costs are subject to possible increases independent of Le civet sul comma. For European deliveries call us on 0039 02 45480697 or write to firstname.lastname@example.org to agree on the cost and method of delivery.
Once delivered the goods to the courier, Vendor will send the Customer the tracking number by e-mail; usually, this data is available online after a few hours.
If the Customer chooses to collect the goods in the store, as soon as they are ready for delivery, he will be informed by phone call or email.
If the payment chosen is by bank transfer, delivery will be available only upon actual clearance of the funds on Vendor’s bank account.
Right of withdrawal
As per Law, the Customer, as a consumer, has the right to withdraw from the purchase contract for any reason, without explanation and without any penalty. Products ordered specifically for the Customer are an exception to such right.
The right of withdrawal is not available to entities (e.g. legal persons. companies, retailers, etc.) and individuals purchasing for commercial purposes.
To exercise the right of withdrawal, the Customer must simply send to Vendor a communication to this effect within 10 days from the date of receipt of the goods. The communication must be sent by registered letter with acknowledgement of receipt or by telegram, addressed to:
Le Civette sul Comò, Via Vannucci S.r.l., 2-20135 Milano. Once received the notification of withdrawal, Vendor will quickly communicate to Customer instructions for returning products, which shall take place within 10 working days from receipt of such instructions; delivery costs are totally charged to the Customer, including the cost of the first shipment, and will not be refunded.
The right of withdrawal is however subject to the following conditions:
- the right applies to products purchased in their entirety; It is not possible to withdraw only part of purchased products;
- shipping costs (both ways) are always charged to the Customer.
- Vendor’s products are sold in specific packaging, in some cases of particular value with a customized manufacturing; such packaging is an integral part of products. Therefore, once received back by Vendor, the purchased goods must be undamaged and in their original packaging, complete in all their parts (including packaging, any documentation and further equipment to limit damage to the original packaging);
- shipping, until notice of reception by Vendor, is under the full responsibility of the Customer;
- in case of damage to goods during transportation, Vendor will give timely notice to the Customer;
- Vendor is not liable in any way for damage, theft or loss of returned products;
- on reception by Vendor, the product will be examined to evaluate any damages or tampering not caused by transport.
If the packaging and/or original packaging are damaged, the Customer will loose the right of withdrawal as follows:
- For products returned intact, Vendor will refund to the Customer the whole amount already paid by bank wire or credit card credit within 14 days of return of the product. It will be Customer care to promptly provide the bank account to credit (IBAN code).
The Customer will lose the right of withdrawal , for lack of the essential condition of integrity of the products (packaging and/or its content), in cases where Vendor establishes:
- lack or damage of external packaging;
- the lack of original internal packaging;
- the absence of integral elements of the product (accessories, parties);
- damage of the product for causes other than its transport.
In case of loss of the right of withdrawal, Vendor will return the goods purchased to the Customer, charging its shipping cost and no refund will be made.
RETURN OF GOODS
Procedure to replace a product or its components can be activated in the following cases:
- It has been delivered a product different from what the Customer ordered and, therefore, not present in its order. If In this case the Customer shall avoid to open the package and promptly report the error to Vendor and allow the consequent verifications;
- the purchased product is not functioning since first use;
- the product is missing components as listed on the web Site. In any of the above listed events shipping charges are borne by Vendor and the return shipment will be done through express courier.
It is advisable that the Customer who decides to request the substitution of a product, before shipping it back, contacts Vendor to following addresses;
- Phone 0039 02 45480697 – E-mail email@example.com
- Vendor will require details of the original invoice (indicates the number of order, invoice, Customer Code);
- Vendor reserves the right to inspect the product before accepting its return.
If all conditions are met, the product will be replaced in the shortest possible time. In case the product to be replaced is not available, Vendor shall refund its cost within 10 days of reception of the product by bank wire as per Bank details provided by the Customer.
In case of non-compliance with the conditions made as provided for in this article, the returned product will not be accepted and the Customer can choose to receive back the purchased product bearing the shipment costs. In case the Customer refuses to accept the purchased product back Vendor reserves the right to
withhold the product and the corresponding amount.
Any complaint to be addressed to Vendor via Vannucci S.r.l., 2-20135 Milan; firstname.lastname@example.org
All products sold by Vendor are covered by manufacturer's warranty and by the 24 months warranty for non- conformity pursuant to Legislative Decree No. 24/02 on sale and guarantees of consumer goods. To receive warranty service, the Customer must keep the purchase invoice.
The warranty of 24 months pursuant to Legislative Decree No. 24/02 begins at the time of delivery and applies to the product that has a non- conformity, provided that the product is used properly, in accordance with its intended use and as provided in the technical documentation attached. This guarantee shall be restricted to the private consumer (hereinafter "Private Customer"), collectively known as the individual who buys goods for purposes not related to their professional activity and purchases without entering in the order form a Vat number. In case of non- conformity, Vendor shall, without charge to the Customer, repair or replace the Product or applying a price reduction, until termination of the contract.
Warranty becomes void if defects are not reported to Vendor by registered mail within two months from the date on which have been discovered.
For all Customers other than Private Individuals Warranty is effective for 12 months from the time of delivery and becomes void if defects are not reported to Vendor by registered mail within eight days from the date on which have been discovered.
In case Vendor, for whatever reason, is not be able to repair or replace the defective product, Vendor shall proceed at its own discretion to refund the full amount paid or to replace it with a product of equal or superior characteristics.
No damages can be claimed to Vendor for delays in defective product’s repair or replacement.
In cases where the Warranty terms require the return of the product, it shall be returned complete in all its parts (including documentation and accessory equipment).
Vendor declares that all the products offered for sale in the catalog are certified and compliant to the standards of the European Union. Vendor is not liable in the event of any non-compliance to standards of Countries not member of the European Union and/or their lack of approval by those countries.
Obligations of the Customer
The Customer represents and warrants as follows:
- to be a consumer in accordance with art. 3 of the Consumer Code;
- to be older than 18 years;
- that data provided for the execution of the contract are correct and truthful.